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Terms and Conditions
Payments are made in £ Sterling (unless otherwise specified) using any of the cards detailed on this sight. Once you have completed your selections you will be automatically transferred to the PayPal secure service to allow the payment to be processed and acknowledged.
Credit Card Security: Our Internet credit card processing is administered through PayPal, a world leading online, real-time payment service provider. This means that your card details are securely managed and processed with the absolute minimum risk to credit card security.
P & S Portable Saunas Limited shall retain legal title to the products until all payment has been made in full by the Customer.
Orders received after 12PM on weekdays or any time at weekends or during public holidays will be processed on the next working day and delivered within 3 working days.
If the item or any part of the item is out of stock it will be back ordered for you. You will be given the option, by emailing of cancelling the item if you do not wish to wait.
We reserve the right to refuse any order (in full or part) or to make further enquiries from the customer before an order is placed.
As a customer you are entitled, by law to a 7 day cooling off period that will begin from the date of receipt of the goods. During this period you are entitled to cancel the order and return the products to us for a full credit providing that the items are in an unused condition. Any costs incurred in the return of the item(s) will be borne by the customer.
Returns
Damaged/Incorrect or missing goods must be reported to us in via e-mail, telephone or by letter within 3 days of delivery. Replacement products or refunds will be made following inspection of the returned goods.
Guarantee
Our products are sold in accordance with the relevant manufacturer's guarantee. The guarantees will not include failure to work or damage due to accidental damage or misuse of the product or neglect.
Complaints and Disputes
If you have any cause to complain you should contact P & S Portable Saunas Limited by email to enquiries@personalsauna.co.uk. P & S Portable Saunas Limited agrees to reply to any complaints promptly and in a fair manner. All complaints will be acknowledged within 48 hours of receipt and we will endeavour to resolve any complaints or issues within 21 days.
Payments are made in £ Sterling (unless otherwise specified) using any of the cards detailed on this sight. Once you have completed your selections you will be automatically transferred to the PayPal secure service to allow the payment to be processed and acknowledged.
Credit Card Security: Our Internet credit card processing is administered through PayPal, a world leading online, real-time payment service provider. This means that your card details are securely managed and processed with the absolute minimum risk to credit card security.
P & S Portable Saunas Limited shall retain legal title to the products until all payment has been made in full by the Customer.
Orders received after 12PM on weekdays or any time at weekends or during public holidays will be processed on the next working day and delivered within 3 working days.
If the item or any part of the item is out of stock it will be back ordered for you. You will be given the option, by emailing of cancelling the item if you do not wish to wait.
We reserve the right to refuse any order (in full or part) or to make further enquiries from the customer before an order is placed.
As a customer you are entitled, by law to a 7 day cooling off period that will begin from the date of receipt of the goods. During this period you are entitled to cancel the order and return the products to us for a full credit providing that the items are in an unused condition. Any costs incurred in the return of the item(s) will be borne by the customer.
Returns
Damaged/Incorrect or missing goods must be reported to us in via e-mail, telephone or by letter within 3 days of delivery. Replacement products or refunds will be made following inspection of the returned goods.
Guarantee
Our products are sold in accordance with the relevant manufacturer's guarantee. The guarantees will not include failure to work or damage due to accidental damage or misuse of the product or neglect.
Complaints and Disputes
If you have any cause to complain you should contact P & S Portable Saunas Limited by email to enquiries@personalsauna.co.uk. P & S Portable Saunas Limited agrees to reply to any complaints promptly and in a fair manner. All complaints will be acknowledged within 48 hours of receipt and we will endeavour to resolve any complaints or issues within 21 days.
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